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Enhance safety awareness and make every effort to
ensure safety as our
top priority

General Safety Guidelines

When using LPG, taking proactive steps to minimize the risk of accidents can go a long way:

  • Keep windows open to ventilate your kitchen
  • Do not place flammable or plastic items near the flame
  • Do not leave gas appliances turned on without constant supervision
  • Turn pan handles away from the flame
  • All domestic gas appliances legally sold in Hong Kong bear a GU mark – certifying that they were produced under recognized international safety standards and have passed the local quality assurance audits. Installation, replacement and maintenance of gas appliances must be carried out by registered gas installers.

Emergency Handling of Gas Leaks

Stenching agents are added to LPG for easy detection of gas leaks. If you detect gas leaks, you should immediately turn off the main switches of the gas metres, extinguish all naked flames, open all windows and doors, and call the 24-hr Emergency Hotline (852) 2435 4511.

Do not use the telephone or operate any electrical switches. If the gas leak is serious, leave the premises immediately and notify your neighbours to evacuate (but do not press any doorbells), call the 24-hr Emergency Hotline 2435 4511 and dial 999 to alert the Fire Services Department.

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Safety tips for piped LPG users

Regular Gas Safety Checks

Electrical and Mechanical Services Department (EMSD) warning: For safety reasons, householders should arrange/facilitate the regular safety inspection of their gas installations at an interval of 18 months by a registered gas supply company/registered gas contractor to ensure such installations are in order.

For your home safety, our authorized Esso/Mobil LPG operators provide free safety inspections service to consumers every 12 months, executed by a registered gas contractor.

After the check is done, the registered gas contractor would provide you with a work record. You should keep these work records for arranging the next gas safety check.

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Safety tips for cylinder LPG users

Regular Gas Safety Checks

Electrical and Mechanical Services Department (EMSD) warning: For safety reasons, householders should arrange/facilitate the regular safety inspection of their gas installations at an interval of 18 months by a registered gas supply company/registered gas contractor to ensure such installations are in order.

For your home safety, our authorized Esso/Mobil LPG distributors provide free safety inspections service to consumers every 12 months, executed by a registered gas contractor.

Storage of LPG Cylinders

Unless specifically approved in accordance with Gas Safety Ordinance, storing LPG cylinders (including empty cylinders) with a total nominal water capacity over 130 litres (approximately 50kg at nominal weight) at any time is an offence.

Safe use of LPG Cylinders

Every Esso/Mobil LPG cylinder undergoes strict testing to ensure adherence to the highest safety standards

A. When buying LPG Cylinders

  • Always buy LPG cylinders from our authorized LPG distributors only

  • When the LPG cylinder is delivered to your home, please check to ensure that the cylinder bears our genuine Esso or Mobil seal. The genuine Esso or Mobil seal should be present and intact. Do not accept the cylinder if the seal is broken

 

B. When using LPG Cylinders

  • Check the cylinder and regulator for damage and leaks

  • Use only the pressure regulator provided by the respective gas supply company, and protect the regulators from damage. Ask the gas supply company or registered gas contractor to arrange for replacement when it is expiring

  • Ensure the regulator is securely connected to the cylinder valve

  • Never disconnect when the burner remains alight

  • Turn off the regulator switch after use. Disconnect the regulator while not using for prolonged periods

  • Frequently check rubber hose for loose connections, damage and leaks. Ask your registered gas contractor to change it if you notice any defects or it is expiring

 

C. Safe exchange of LPG cylinders

  • Extinguish all nearby flames, and do not smoke

  • Switch off all gas appliances

  • Switch off and disconnect the pressure regulator; then replace the used LPG cylinder

  • Carefully and firmly re-connect the pressure regulator and check that there is no smell/sound of gas leaking from cylinder connection

  • Switch on the pressure regulator, and check your gas appliances for proper operation

 

D. General keeping of LPG cylinders

  • Always keep the LPG valve/regulator switched off when your gas stove or oven is not in use, especially at night and when going on a holiday

  • Always store the LPG cylinder in an upright position and away from other combustible and flammable materials. Store no more than one spare LPG cylinder at any given time

  • Always ventilate your LPG cylinder storage area

  • Never tamper with your LPG cylinder

  • Make sure all parts of the installation are in good condition. If you find anything wrong with any parts, contact your LPG distributor immediately and ask for assistance